Question 1

What areas do you serve?

Accepted Answer

We serve Newton, Hickory, Conover, and surrounding areas in Catawba and Lincoln counties, including the Lake Hickory area. Our service area covers approximately a 25-mile radius from Newton, NC. Contact us to confirm service availability in your specific location.

Question 2

How often should I have pet waste removed?

Accepted Answer

We recommend weekly service for most households with pets, as this keeps your yard consistently clean and prevents buildup. For households with more pets, larger yards, or heavy usage, twice-weekly or three-times-weekly service can work very well. For commercial properties or heavy accumulation, we can customize a schedule to meet your needs.

Question 3

What is included in your service?

Accepted Answer

Our service includes complete pet waste removal from your entire yard, sanitization treatment to eliminate odors and bacteria, and eco-friendly disposal (on or off site). We also provide detailed service reports and can accommodate special requests like gate access or specific areas of focus.

Question 4

Do you require a contract?

Accepted Answer

No, we do not require contracts for our regular services. We believe in earning your business every week. You can cancel or modify your service at any time with no penalties. However, for promotional items like 'discounted first clean,' we may request an upfront payment for a 6-month commitment. We offer flexible scheduling and billing options to fit your needs.

Question 5

How do you dispose of the waste?

Accepted Answer

We use EPA-compliant disposal methods that protect local waterways and the environment. Pet waste is properly bagged and disposed of at approved facilities. We never dump waste in storm drains or waterways, especially important for Lake Hickory area properties.

Question 6

What if I have multiple pets or a large yard?

Accepted Answer

We customize our pricing based on your specific situation. Factors include property size, number of pets, and service frequency. We offer volume discounts for larger properties and can handle heavy accumulation. Contact us for a personalized quote.

Question 7

Do you work in all weather conditions?

Accepted Answer

We work in most weather conditions, including light rain. However, we may reschedule during severe weather for safety reasons. We'll always communicate with you in advance if we need to adjust the schedule due to weather.

Question 8

How do I schedule service?

Accepted Answer

Scheduling is easy! Fill out our quote form and we'll contact you to schedule an on-site visit. We need to see your property to provide an accurate quote. After the visit, we'll discuss your needs and set up a convenient schedule that works for you.

Question 9

What payment methods do you accept?

Accepted Answer

We currently accept credit/debit cards only. While we do not currently accept cash, check, or digital payments, we offer secure and convenient payment processing for all services. All payments are due upon service completion unless other arrangements are made.

Question 10

Are you licensed and insured?

Accepted Answer

Yes, our company is fully legal to operate in the state of North Carolina. We carry comprehensive liability insurance. We take responsibility for our work and protect your property during service.

Question 11

Do you offer commercial services?

Accepted Answer

Yes, we provide commercial pet waste removal services for apartment complexes, dog parks, veterinary clinics, and other commercial properties. We offer bulk pricing, detailed reporting, and can accommodate special scheduling needs for commercial clients.

Question 12

Do you install and rent disposal stations?

Accepted Answer

Yes, we install and rent pet waste disposal stations for commercial properties, apartment complexes, dog parks, and other facilities. These stations provide convenient waste disposal solutions and help maintain clean, compliant environments. Contact us for installation and rental options.

Question 13

What makes you different from other services?

Accepted Answer

As a local, family-owned business, we provide personalized service and truly care about our community. We're experts in the Lake Hickory area and understand local environmental regulations. Our eco-friendly practices, flexible scheduling, and commitment to customer satisfaction set us apart.

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